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FAQs

I’m on a public wifi/hotel wifi, but VPN and Remote Desktop isn’t working! Why?

Some providers of free Wifi are blocking channels that will be used to establish connections to our services (VPN, RemoteDesktop). In this case please use WT10 over your Browser or try a different internet connection.

Is my connection to the internet/to IST Austria good/fast enough?

To test your internet connection

How fast you are connected to the internet, you can test with various services, we suggest:

https://fast.com/ (Everything above 25Mbps download and 10Mbps upload speed should be sufficient)

https://www.speedtest.net/ (Everything above 25Mbps download and 10Mbps upload speed should be sufficient)

To test your connection to the IST Austria network

You first need to connect to IST Austria via VPN, then try

https://speed.docker.ist.ac.at/ (Again, something around 20Mbps Download and 10 Mbps Upload should be fine)

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